E-commerce accessibility is not limited to a homepage scan. Technical testing should follow the path a customer uses to choose, buy, manage and get support for a product or service.
Flows to test
- Product discovery and filtering
- Product details and variant selection
- Authentication and account creation
- Cart and checkout
- Payment flows
- Forms, validation and error recovery
- Dialogs and dynamic content
- Customer support interfaces
- Digital documents where applicable
Testing methods
Use keyboard testing, screen reader testing, focus order review, form and error testing, zoom and reflow checks, dialog testing and dynamic content review. Keep evidence tied to specific components and states.
This is technical accessibility information, not a guarantee of EAA compliance.